Returns & Exchanges
At Swati Suman, our priority is to ensure that every customer enjoys a seamless shopping experience. We understand that there may be occasions when you need to return or exchange an item, so we have crafted the following Returns & Exchanges Policy to assist you. Please review this policy carefully before proceeding with a return or exchange:
- Return and Exchange Period
You have a 30-day window from the date of receipt to initiate a return or exchange. Please note that we are unable to process returns or exchanges for items received beyond this 30-day period from the delivery date.
- Eligibility for Returns & Exchanges
To qualify for a return or exchange, the item must be in its original condition, unworn, unwashed, and with all original tags intact. We do not accept returns or exchanges for items that have been altered, damaged, or exhibit signs of wear.
The following items are non-returnable and non-exchangeable:
- Gift cards
- Underwear and swimwear
- Personalized or custom-made items
- Clearance or final sale items
- How to Initiate a Return or Exchange
To start the return or exchange process, please follow these steps:
a. Contact our customer service team via email or phone, providing your order number and the reason for your return or exchange request. b. Our customer service team will issue you a Return Merchandise Authorization (RMA) number and, if applicable, provide a return shipping label. c. Securely package your item, including its original packaging, tags, and any accompanying items or documentation. d. Clearly write the RMA number on the package and attach the provided return shipping label, if applicable. e. Send the package to the return address provided by our customer service team.
Please be aware that you are responsible for the return shipping costs unless the item is defective or we have made an error in processing your order.
- Refunds
Upon receipt and inspection of your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed within 7 business days, and the credited amount will be returned to your original method of payment.
- Exchanges
If you wish to exchange an item for a different size, color, or style, please initiate the exchange process as outlined in section 3. Once we receive your returned item, we will process the exchange and dispatch the new item to you. Additional shipping charges may apply.
- International Returns & Exchanges
For international returns and exchanges, please contact our customer service team for guidance. Please note that you may be responsible for additional shipping costs, customs fees, and taxes.
By shopping with us, you acknowledge and agree to adhere to our Returns & Exchanges Policy. Should you have any queries or concerns, please feel free to reach out to our customer service team for assistance.